Privacy Policy
Last updated: 10 November 2025
Who we are
C A Waters Plumbing & Heating is a sole trader plumbing and heating business based at Watford, Hertfordshire, UK. References to “we”, “us” or “our” in this policy refer to C A Waters Plumbing & Heating.
What data we collect
We collect personal data only when you provide it to us directly, including when you:
- Contact us via the enquiry form on this website
- Call or text us
- Send us an email or WhatsApp message
- Book an appointment
The types of data we may collect include:
- Name and contact details (phone number, email address)
- Property address (to carry out work or provide a quote)
- Details of the work requested or carried out
- Payment information (we do not store card details — payments are processed by third-party providers)
How we use your data
We use the data you provide to:
- Respond to your enquiry and provide a quote
- Arrange and carry out plumbing or heating work
- Send invoices and follow-up communications relating to the job
- Contact you about annual service reminders if you have opted in
We will never sell your data to third parties. We do not use your data for marketing without your explicit consent.
Legal basis for processing
We process your personal data on the basis of legitimate interest (responding to your enquiry) and contractual necessity (carrying out work you have booked). Where we send optional service reminders, we do so on the basis of your consent, which you may withdraw at any time.
How long we keep your data
We keep customer records for up to 7 years for accounting and legal compliance purposes. Enquiries that did not result in a booking are deleted within 12 months.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention obligations)
- Object to or restrict certain processing
- Lodge a complaint with the ICO (ico.org.uk)
Cookies
This website uses minimal cookies. We may use analytics cookies (such as Google Analytics) to understand how visitors use the site. These do not collect personally identifiable information. You can disable cookies in your browser settings.
Third-party services
Our website contact form uses Formspree to deliver messages to us. Formspree's own privacy policy applies to data handled via that service.
Contact us about this policy
If you have any questions about this privacy policy or how we handle your data, please contact us at info@cawaters.co.uk.