Terms & Conditions


 Effective from: 24 May 2025
 Company Name: C A Waters Ltd, trading as C A Waters Plumbing & Heating
 Company Registration Number: 0208 092 1359
 Registered Address: Connaught House, 15–17 Upper George Street, Luton, LU1 2RD
 Phone: 0208 092 1359
 Email: info@cawaters.co.uk


1. Acceptance of Terms


By using our website, or instructing our services via phone, text, WhatsApp, email, or any other form of communication, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.


2. Definitions


  • The Company: C A Waters Ltd (trading as C A Waters Plumbing & Heating)
  • The Customer: Any individual or organisation for whom the Company agrees to carry out work and/or supply materials
  • The Operative/Engineer: The Company’s appointed representative


3. Right to Refuse Work


The Company reserves the right to decline work at its discretion. Work will only be carried out by approved operatives under our control.


4. Hourly Rate Work


  • Labour is charged at current hourly rates
  • Materials are charged at cost plus a 20–30% handling and sourcing markup
  • A minimum charge of one hour applies
  • Time spent collecting non-stock materials is chargeable
  • VAT is applied at the prevailing rate


5. Fixed Price Work


Fixed quotes include labour and materials and will not exceed hourly equivalents by more than 20%, unless circumstances justify a revision. VAT applies.


6. Payment Terms


Payment is due on satisfactory completion or within 14 days. Late payments may incur interest at 8% above the Bank of England base rate and applicable admin fees under the Late Payment of Commercial Debts Act 1998.


7. Material Markup


A 20–30% markup applies on all materials sourced by the Company. This covers logistics, supplier coordination, warranty handling, and trade availability.


8. Parking & Congestion


  • Parking and congestion charges are included in fixed quotes
  • For hourly/reactive jobs, these costs will be added
  • The customer must ensure suitable parking within 100 metres
  • Any penalties due to parking limitations are chargeable to the customer


9. Variation to Estimates


Quotes may be revised if:

  • Additional work is requested
  • Material prices increase
  • Hidden conditions are uncovered
  • An estimate error is identified


10. Cancellation Policy


If a confirmed job is cancelled before work begins, the customer may be liable for costs already incurred and expected profit on the job.


11. Material Collection


Time spent collecting non-standard materials is chargeable. This time will be kept reasonable and communicated when possible. Stock items should be carried and are not chargeable.


12. Delays


The Company is not liable for delays outside its control but will complete work as soon as reasonably possible.


13. Third-Party Bookings


Unless declared in writing and accepted by the Company, the person instructing the work is responsible for payment, even if acting on behalf of another party.


14. Satisfaction & Remedial Work


If dissatisfied, you must notify the Company in writing promptly. You must allow us and our insurers to inspect and carry out any required remedial work before further action is taken.


15. Warranties


  • Labour is guaranteed for 6 months from the date of completion
  • Parts are covered by manufacturer warranties
  • Guarantees are void if:
  • Work is misused or tampered with
  • Parts are customer-supplied
  • Recommended work is declined

16. Limitations of Liability


  • No guarantee is offered on drain blockages
  • No liability for issues where advice was not followed
  • No guarantee where related work has been declined
  • The Company is not liable for consequential loss unless caused by negligence


17. Older Systems


No warranty is given for systems over 10 years old or of visibly poor quality unless the Company is shown to have acted negligently.


18. Title to Goods


Goods remain the property of the Company until paid in full. The Customer must insure and protect them once delivered.


19. Force Majeure


We are not liable for delays caused by events beyond our control (e.g. extreme weather, supplier issues, etc.).


20. Complaints Policy


Complaints must be submitted in writing to:
Connaught House, 15–17 Upper George Street, Luton, LU1 2RD
We aim to respond within 28 days. Where appropriate, remedial action will be carried out within 8 weeks of agreement.

If unresolved, we cooperate with Ombudsman Services and the Which? Trusted Trader dispute resolution service. Contact: 0208 092 1359.

21. Governing Law


These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.


22. Service & Company Information


  • Legal Name: C A Waters Ltd
  • Trading Name: C A Waters Plumbing & Heating
  • Company Type: Limited Company
  • Company Number: 0208 092 1359
  • Registered Address: Connaught House, 15–17 Upper George Street, Luton, LU1 2RD
  • Telephone: 0208 092 1359
  • Email: info@cawaters.co.uk
  • Scope: Plumbing, gas, heating installation, servicing, and repairs across London and Hertfordshire